If I have a water leak, do you give adjustments?

Yes, we do give leak adjustments after receiving the request in writing from the customer. The request may be a copy of a plumber's bill or a copy of the receipt for materials used. We do request that the customer keep the account current until any adjustment is made. We generally make adjustments after usage comes back to a normal range to help ensure that the leak has been corrected.



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1. Where is your office located, and what are your hours?
2. Why is my bill higher for water and sewer service?
3. If I have a question regarding my bill or a problem with my water or sewer service, who do I call?
4. If I have an emergency with my water/sewer service after hours, who do I call?
5. Is there a drop box for after hours?
6. How do I apply for water/sewer service and what do I need to bring?
7. How long will it take to get my service on at an existing location?
8. When will I receive my bill?
9. How are my bills calculated?
10. If you provide me with sewer service only, how is the bill calculated?
11. What are my payment options?
12. Are my payments posted daily?
13. When are payments due and do you have penalties?
14. If I have a water leak, do you give adjustments?
15. Do you give adjustments for filling a pool?
16. Why do I have to pay Chapin for sewer and City of Columbia for water?
17. What are the different types of sewer systems in Chapin?